Customer Support Engineer

May 9

UJET

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Enabling the development of electric vehicles of the future. From #materialscience to ultimate #emobility products.

Electric two-wheelers • Electric bikes • Urban mobility • City-smart electric scooter • Electric vehicles

51 - 200

Description

• Level 2 support for customer issues: triaging and investigating bug reports, communicating directly with customers, and managing escalations to other teams • Developing tools, automation, and monitoring based on observations of customer support trends • Supporting essential internal tooling used by our Customer Support teams to solve customer problems, and looking for more opportunities to empower our Customer Success teams • Developing a strong understanding of our products and services • Regular on-call rotations, where you will help troubleshoot and manage communication during emergencies

Requirements

• Two years of experience in technical support or software engineering preferred • Proven ability to manage multiple tasks and priorities in a ticket tracking system • Strong customer service and collaboration skills • Strong written and verbal communication skills, and knowledge of when to utilize one over the other • Formal education in computer science not required

Benefits

• Competitive compensation and benefits package • Work/life balance • Unlimited vacation • Stock options • Monthly game nights