Technical Customer Support Engineer (Central/Mtn)

May 9

Vectra AI

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Vectra® is a cybersecurity leader in threat detection and response.

Network threat detection and response. • cybersecurity • Threat Detection • Ransomware prevention • Ransomware protection

501 - 1000

Description

• For this role you should be a leading Technical Support Engineer • Experienced in technical support of complex technologies • Responsible for ensuring positive customer experience throughout support interactions • Expected to excel in field and be willing to share experiences and creativity • Joining now offers future career opportunities in a fast-paced environment

Requirements

• Strong experience supporting an international customer base • At least 5 years working in a technical support and/or escalation engineer role • Experience in diagnosis and resolution of complex customer issues • Expertise in Linux-based systems • Good understanding of current security technologies and risks • Excellent understanding of TCP/IP network protocol suite • Basic understanding of SQL and non-SQL databases • Able to work as part of a geographically dispersed global Support team • Initiative to proactively identify new issues and drive their resolution • Some exposure to virtual environments • Some exposure to cloud environments and support of cloud/SaaS applications

Benefits

• Competitive base pay • Incentive plan eligibility • Participation in employee equity plan (stock options) • Health care insurance • Income protection / life insurance • Access to retirement savings plans • Behavioral & emotional wellness services • Generous time away from work • Comprehensive employee recognition program