SMG is an enterprise-level experience management (XM) provider that offers a software with a service (SwaS) solution—uniquely combining technology with hands-on professional services to help organizations generate new revenue, grow existing revenue, reduce churn and detractors, and drive operational efficiencies. By delivering insights across the enterprise and measuring experiences at every touchpoint, our differentiated partnership model helps clients change the way they do business.

SMG - Service Management Group

Support Engineer

• Handle client requests through tickets and calls
• Provide input and recommendations to internal teams
• Work in a fully remote environment with a diverse team
• Aim for 100% customer satisfaction
• Analyze and resolve client-provided data issues

Content Marketing

• Strategize and draft compelling email copy
• Attend research meetings with the insights team
• Utilize findings to craft insightful content
• Ensure consistency in messaging
• Optimize content for SEO and social media channels
• Collaborate with cross-functional teams
• Engage with subject matter experts and stakeholders
• Contribute creative ideas and participate in ideation sessions
• Monitor digital trends
• Collaborate to create personalized RFPs for clients/prospects

Content Creator - Writer

Data Engineer

• Lead by example in data engineering practices, demonstrating expertise in Python, Scala, Apache Spark, SQL, Hadoop, Kafka, Airflow, vector databases, and other relevant technologies
• Inspire and mentor data engineering teams, fostering a growth mindset and a collaborative environment
• Lead initiatives to rebuild the team and instill a culture of continuous learning and improvement
• Collaborate with leadership to shape the company's vision for data engineering
• Drive efforts to refactor and rebuild data infrastructure, prioritizing scalability, reliability, and maintainability
• Identify and address technical constraints in data engineering, implementing strategies for improvement
• Champion modern data engineering practices and advocate for code quality
• Lead data engineering teams to deliver significant initiatives successfully, managing timelines, resources, and risks effectively
• Collaborate cross-functionally with other teams to solve complex technical challenges and drive innovation across the organization

Principal Data Engineer

Data Analyst

• Create advanced dashboards, reports, and data visualizations using Qlik Sense
• Consolidate data from different sources using data modeling patterns
• Present dashboards and reports to senior stakeholders
• Help deliver sophisticated reporting to customers based on various data sources

Senior Business Intelligence Data Consultant

DevOps

• Design, build, and maintain cloud infrastructure using Terraform, AWS, Azure, and other cloud technologies.
• Develop and implement automation and deployment pipelines using CI/CD tools.
• Collaborate with developers and operations teams to optimize application performance and availability.
• Implement security and compliance best practices in the cloud environment.
• Work with stakeholders to identify requirements and develop solutions that meet their needs.
• Research and evaluate new cloud technologies and tools to improve efficiency and effectiveness.
• Provide technical guidance and mentorship to junior team members.
• Participate in on-call rotation and respond to production incidents as needed.
• Experience supporting large SaaS systems.

SMG - Service Management Group Jobs in California