Client Support Engineer (Tier 2)

May 9

Get Well

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Personalized care for all

Patient Education • Patient Satisfaction • Patient Engagement • Ambulatory • Cross-Continuum Care

201 - 500

Description

• Join centralized Support team providing issue resolution • Collaborate with customers to collect requirements and document problem statements • Efficiently diagnose and troubleshoot issues • Create client trust with clear communication • Proactively monitor and action critical service alerts

Requirements

• Demonstration of strong organizational and time management skills • Comprehensive knowledge of product portfolio • Excellent communication skills • Linux Server commands familiarity is a plus

Benefits

• Comprehensive benefit package • 401K and incentive plans • Open paid-time away • Paid leave programs • Wellness reimbursement • Cell phone subsidy • Peer recognition programs • Health advocacy and employee assistance programs • Pet insurance