Support Engineer
May 9
🏡 Remote – Anywhere in California
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Description
• Work closely with the Support Services team, Engineering, and Product Management to help define functionality required by users and customers • Develop solutions based on ClickHouse Cloud and ClickHouse open-source that can be shared with our users, community, and customers via documentation, knowledge base, blogs, meetups, webinars, and training • Assist with mentoring, training, and sharing your knowledge with colleagues, users, and customers And of course: • You will deliver excellent customer service as a front-line engineer and representative of ClickHouse. Our Support Engineers provide professional response, on-call coverage, and guidance within the required Service Level Agreement ("SLA") on technical cases that are opened via a ticketing system, email, Slack, and/or phone • You will build strong, trusted relationships with colleagues, customers, and partners
Requirements
• Prior experience within a technical support organization • Technical breadth and depth in relevant subjects, for example: ClickHouse DBMS or similar OLAP or SQL databases, experience with Cloud/SaaS platforms, Linux/Unix experience, experience with Kubernetes and containers, System or Network Administration experience • Be present and available according to the scheduling and any onsite travel required to deliver high-quality 24x7 Support in a global, distributed environment • Strong written and verbal communication skills • Experience in a customer-facing role that entailed pre- and post-sales support, solution or sales engineering, consulting, and/or training • A mindset of teamwork, global engagement, empathy, and solving challenging problems • A sense of adventure and urgency in building the most scalable, highest performing, largest, and fastest databases on the planet • Self-driven, curious, and eager to continuously learn and grow
Benefits
• Flexible work environment - ClickHouse is a distributed company offering remote-first work to all employees • Healthcare - Employer contributions towards your healthcare. • Equity in the company - Every new team member who joins our company receives stock options. • Time off - Flexible time off in the US, generous entitlement in all countries. • A $500 Home office setup if you’re a remote employee. • Employee-driven international mobility - we enable you to relocate internationally if you wish (within certain countries and timelines and subject to role requirements, time zones and work permit considerations)
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