HONK, a flexible on-demand mobility platform, helps top insurers, fleets, automotive OEMs, and used-car retailers deliver modern, digital roadside customer experiences and meet scalable same-day vehicle transport demands. 

HONK delivers results for your business: 
HONK’s transparent platform, expansive nationwide partner network of over 75,000 service vehicles, and fully managed contact center delivers results:
     > 50% reduction in service wait times
     > Double digit increases in NPS and Customer Satisfaction scores
     > 100-200% increases in automation and STP(straight through processing)
     > Saving hundreds of thousands in operational costs for clients

With HONK, businesses increase efficiencies through advanced digital tools, customizable integrations, and HONK’s high-performing service provider network to build brand-defining retention and loyalty engines. 

HONK's digital-first, modular approach is designed to optimize:
     > Roadside assistance programs
     > Auto claims processing
     > Accident scene management
     > Fleet maintenance
     > Vehicle logistics and transport

Through a data-first approach, we collect and dissect real-time, granular metrics to continuously build innovative products that solve operational inefficiencies, promote brand loyalty and improve customer retention for our clients.   

Headquartered in Los Angeles, CA. HONK has helped millions of customers get back on the road safely since 2014. 

––––> For more information on how HONK can help your business, visit www.honkforhelp.com/industry-solutions
––––> For information on becoming a HONK Service Provider Partner, visit www.joinhonk.com.
––––> For motorists who need immediate roadside assistance, visit www.honkforhelp.com.

HONK Technologies

Customer Support

• Interact directly with customers via phone
• Understand the company's scope: value proposition, operational processes, and growth potential. Ability to explain these items appropriately and articulately as needed
• Utilize the company's proprietary technology to connect members with our nationwide partner network
• Answer calls to assist customers with order fulfillment and service execution
• Analyze and interpret customer needs while building rapport to provide immediate assistance through tailored solutions
• Maintain high levels of customer satisfaction by making sure all member expectations are exceeded and services are rendered in designated time frames
• Thinking outside of the box to solve all customer issues that may arise through unprecedented customer service

Customer Service Specialist - Inbound

• Interacting with customers via phone to provide exceptional support
• Utilizing proprietary technology to connect members with nationwide partner network
• Analyzing customer needs, building rapport, and providing tailored solutions
• Ensuring high levels of customer satisfaction and exceeding member expectations
• Thinking outside the box to provide unprecedented customer service

Customer Service Specialist - Afternoon Shift

Account Executive

• Sales Executive specializing in Mid-Market Insurance • Responsible for sales and customer acquisition within the insurance industry • Forge lasting connections with key stakeholders, seal game-changing deals, and drive growth within mid-market insurance segment • Educate insurance executives on HONK’s value proposition • Offer strategic guidance to mid-market insurance carriers on roadside assistance, accident management, and AI-driven services • Surpass sales targets through negotiation and deal-closing • Orchestrate large-scale rollouts for major accounts • Deliver executive-level presentations on performance metrics, industry trends, and growth opportunities • Provide market insights and competitive intelligence for product development initiatives

Sales Executive - Mid-Market Insurance

• Interact directly with customers via phone
• Utilize proprietary technology to connect members with partner network
• Analyze and interpret customer needs
• Maintain high levels of customer satisfaction
• Think outside of the box to solve customer issues
• Work in a creative environment

Backend Engineer

• Fast-growing technology company disrupting the roadside assistance space
• Building mobile web & iOS apps
• Working on back-end RoR system and APIs
• Updating ML based dispatch systems
• Designing and architecting new products & features
• Building back-end dispatch applications in RoR
• Extending existing mobile web apps and creating new web experiences

HONK Technologies Jobs in California