Customer Support Lead

May 9

HeyGen

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11 - 50

💰 Seed Round on 2022-11

Description

• We are seeking a dynamic Support Lead to join our Customer Support team. • This role is pivotal in solving advanced support tickets and leading a dedicated team of Level 1 (L1) agents. • The ideal candidate will bring a proactive troubleshooting mindset and experience in customer service, using their skills to enhance our user support experience.

Requirements

• Proven experience in customer support or a similar role, with a strong focus on service delivery. • Proficient in basic troubleshooting techniques; no coding experience necessary. • Familiarity with various platforms and the ability to quickly adapt to new technologies. • Demonstrated ability to lead and inspire a team in a fast-paced environment. • Strong communication and interpersonal skills, capable of fostering positive relationships with both team members and users. • A service-oriented mindset with an emphasis on efficiency and problem-solving.

Benefits

• Competitive salary and benefits package. • Dynamic and inclusive work environment. • Opportunities for professional growth and advancement. • Collaborative culture that values innovation and creativity. • Access to the latest technologies and tools.