Customer Support Team Lead
May 9
🏢 In-office - Los Angeles
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Description
• As the Customer Support Team Lead for our Los Angeles team, you will be an active member of our global support team • Build and lead the team of Customer Support Representatives and Technical Support Engineers in the Austin hub • Grow your team by conducting regular 1:1’s, coaching and providing continuous feedback • Be a part of Global Support Leadership team and contribute to the success of the whole CS department • Be a power user of Miro and acquire a thorough understanding of our product and internal systems • Help your direct reports with the toughest cases and escalations • Collaborate within and outside of your team to support broader business objectives • Lead or participate in projects to improve our internal team or external company processes
Requirements
• Bachelor degree in tech, business, psych or sociology • 4+ years in customer-facing roles in tech companies; SaaS is a huge plus • 2+ years of people management experience (leading 5-15 individual contributors) • Strong leadership style • Strong problem solving skills • An effective collaborator; supportive of other team members in their success • Ability to work in a fast-paced environment, learn quickly and adapt to a changing product • Ability to monitor the progress of your projects and anticipate roadblocks • Cross-functional work experience with Sales, Success & Engineering teams • High proficiency in Spanish (С-1/С-2) would be a plus
Benefits
• 401k matching + Competitive equity package • Excellent Medical, Dental and Vision health benefits • Fertility & Family Forming Benefits • Flexible time off • Lunch, snacks and drinks provided in the office • Wellbeing benefit and WFH equipment allowance • Annual learning and development allowance to grow your skills and career • Up to $2,000 of charitable donation matches each year
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