Customer Support Engineer
May 8
🏢 In-office - San Francisco
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Description
• Deliver outstanding technical support to our customers, ensuring a high level of customer satisfaction • Troubleshoot and resolve issues related to Ray and the Anyscale platform • Collaborate closely with our product and software engineering teams to address complex issues and ensure optimal system performance • Drive improvements in issue triage, reporting, and analysis to better understand customer pain points • Continuously improve the Customer Support process through process improvements and tracking, leveraging your team lead experience • Contribute to the development of support resources, including documentation and knowledge base articles
Requirements
• 3+ years of experience in a technical role - either in customer support, software engineering, or similar • 3+ years working with technical products in the Machine Learning domain • 1+ years experience working with a major cloud provider (AWS, GCP) • 1+ years as a team lead • Proficiency in writing Python for either Data Science, Machine Learning, or other distributed systems workloads • Familiarity with Machine Learning use cases and technology • Strong communication and interpersonal skills • Highly organized approach to issue tracking and resolution
Benefits
• Stock Options • Healthcare plans, with premiums covered by Anyscale at 99% for both employees and dependents • 401k Retirement Plan • Wellness stipend • Education stipend • Paid Parental Leave • Flexible Time Off • Commute reimbursement • 100% of in-office meals covered
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