Desktop Support Technician L1

May 7

New Era Technology

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New Era Technology is a global managed technology service provider$1. .$1

Cisco Gold Partner • Avaya Diamond Partner + Cloud Specialist • Extreme Networks Gold Partner • Palo Alto Partner • Polycom Gold Solution Advisor

1001 - 5000

Description

• Desktop Support Technician (L1) • Support clients by answering, logging, and troubleshooting incidents • Develop relationships through outstanding client service • Monitor computer hardware performance and diagnose system issues • Install and troubleshoot hardware and software applications • Utilize IT Service Management tools to track and route cases • Identify, prioritize, and escalate urgent situations • Perform system health check and mitigation to meet software and security standards • Uphold company core values

Requirements

• Tertiary qualification in relevant field • A+ certification or equivalent years of experience • Minimum 2 years experience with installation and troubleshooting • Experience supporting Office 365

Benefits

• Competitive benefits • Industry training and certifications • Growth-orientated environment • Personal and professional development opportunities