CUSTOMER SUCCESS DIRECTOR (Work from anywhere in the world)

May 9

Wishpond (TSXV:WISH)

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Built to grow your business.

Online Marketing • Internet Marketing • Lead Generation • Lead Nurturing • Landing Pages

201 - 500

💰 Debt Financing on 2021-09

Description

• Work closely with the Executive Leadership Team, ensuring alignment with corporate goals and objectives • Lead the development and implementation of strategies to improve overall partner operational effectiveness and success • Drive partner value and retention by deploying programs and solutions to help drive business value • Collaborate across business lines to identify and pursue partner growth opportunities • Influence internal stakeholders by promoting a partner-centric mindset across the organization • Provide strong leadership, promote collaboration, show integrity, and foster transparency to create a positive and open culture • Manage complex projects, effectively balancing both business and client needs • Ensure the development and implementation of award-winning products and services • Develop and manage budgets, monitoring expenditures closely • Conduct partner, brand and product research initiatives • Recruit, mentor, and empower Team Members, developing and implementing training programs to ensure operational excellence • Work cross-functionally to increase the value we deliver to our partners and improve retention across the client lifecycle • Work with partners to better understand their business needs and goals, ensuring Wishpond products and services are part of their plan • Cultivate lasting relationships to grow Team Member and client loyalty • Communicate new initiatives, following up to ensure processes are upheld and consistent • Other duties as assigned

Requirements

• A minimum of 5-7 years experience, preferably within a SaaS-oriented marketing operation or marketing agency • A degree or diploma that contributes to the organization is considered an asset • Strong recruitment, training, leadership, and negotiation skills • In-depth knowledge of marketing strategies and best practices • Experience in sales is considered an asset • Capacity to manage global teams and complex projects seamlessly • Must be detail-oriented and creative and have a passion for helping partners and Team Members achieve their goals • Self-motivated with the ability to establish and maintain solid relationships through a client-first mentality • As part of a diverse team, ability to work both independently and collaboratively • Must be technical, analytical, results-driven and have the ability to multi-task in a fast-paced environment • Organized, administratively strong, and have solid writing, phone, and general communication skills • Fluent in English (spoken and written). Knowledge of a second language is considered an asset • Willing to participate in ongoing education and training for the role

Benefits

• Fully remote position allowing you to work from your home anywhere in the world! • Exciting and dynamic environment with a great leadership team • Comprehensive training program and regular performance reviews to facilitate your success • Competitive compensation based on experience and proven abilities • Great referral programs with incentives and bonuses • Unbelievable product discounts when you use our products for your own business • A global workforce of multi-cultural and talented colleagues • A close-knit operation with amazing growth opportunities for your personal development • A high-growth SaaS technology company publicly traded on the TSX Venture Exchange • Corporate headquarters in beautiful Vancouver, British Columbia, Canada • Access to our education credits program and so much more!