OSI Digital
Purpose-built business & technology solutions that optimize performance to enable data-driven outcomes for our customers
Business Applications • Data Analytics • Application Development • Infrastructure • Application Integration
1001 - 5000
Field Desktop Support Technician (End User Computing)
May 8
🏢 In-office - Los Angeles
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OSI Digital
Purpose-built business & technology solutions that optimize performance to enable data-driven outcomes for our customers
Business Applications • Data Analytics • Application Development • Infrastructure • Application Integration
1001 - 5000
Description
• Manage End User Computing Desktop service operations with a minimum of 10 years of IT Services Management experience • Handle daily operations independently with minimal supervision • Conduct performance reviews and report handling with clients • Maintain a high-level understanding of Desktop Support technology and infrastructure components • Demonstrate strong customer service skills and manage key stakeholders effectively • Communicate challenges and solutions clearly to the business
Requirements
• 7-10 years of related experience in IT support and operations • Strong proficiency in using ITSM tools, PowerPoint, and Excel for presentations and data analysis • Expertise in imaging tools (WDS/WDT) and upgrading to Windows 10/11 • A+ Certification preferred; Microsoft MCA or MTA certification preferred • Knowledge of ITIL framework; certification is a plus but not required
Benefits
• Competitive salary • Health insurance • Retirement plan • Paid time off • Training and development opportunities
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