Application Support Analyst

May 8

CIM Group

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Creating Value. Enhancing Communities.

Real Estate • Infrastructure • Financial Services • Commercial Real Estate • Development

501 - 1000

Description

• Responsible for performing duties relative to fixing application and system problems. • Requires a strong background in application support and IT business analysis. • Requires a team player with a customer-oriented mindset and good interpersonal skills. • Must have strong verbal and written communication skills. • Must be flexible, eager to learn, and quick to pick up new skills. • Must take ownership of the duties and responsibilities associated with the role. • Desire to fill their role in making the support team more efficient, maintaining audit compliance & providing white glove support to the team and company.

Requirements

• A strong knowledge of IT related tasks and processes. • Knowledge of Yardi, Certify, Docusign, Salesforce or Tenrox strongly preferred. • Experience with Yardi Voyager 7s & it’s Elevate integration products a plus. • Strong investigation and diagnostic skills. • A strong background in service awareness, with IT Infrastructure Library (ITIL) certification a plus. • Ability to write basic SQL database queries and a basic understanding of SQL concepts is a plus. • Ability to correlate the use of business objectives and procedures to streamline system setup. • A good understanding of general accounting principles as they relate to accounting systems. • Experience working in software support and system administration. • Experience in creating system documentation strongly preferred. • Experience in writing training manuals a plus. • Experience or competency in Property Management Accounting and with Accounting based AP/AR concepts. • Highly effective written and verbal communication skills are required. • Proficiency with MS Office, or related office productivity suite is required.

Benefits

• Delivers key support/help desk support to CIM corporate employees, CIM employees in the field and 3rd party users primarily for Yardi Voyager & Yardi integration systems (Elevate, Marketplace & Kube) as well as Certify, Docusign, Salesforce and Tenrox related issues. • Performs user administration duties: including new user set up, user account maintenance, security role and permissions, password reset, etc. • Assists users in learning, navigating and using the various modules within the application systems. • Troubleshoots various problems related to the applications including, but not limited to, system performance, bugs, and system errors. • Monitors integrations between systems and follows up on related errors and issues, following them through to resolution. • Assists in data maintenance and data cleanup projects. • Assists in creation & maintenance of application support & IT Guidelines documentation. • Coordinates with Onboarding Team to create user-friendly training materials for various systems and CIM processes. • Works closely with the business systems analysts and project managers to develop and roll out system improvements, new system processes and procedures and training intended to a) improve business processes and b) maximize both system utilization and compliance of various applications. • Additional tasks or duties, as assigned.